Lawrence Miller
Lawrence Miller will be the first member of the administration’s health care reform team to come before the House Health Care Committee in weekly hearings. File Photo by John Herrick/VTDigger
The House Health Care Committee will begin weekly meetings on the future of Vermont Health Connect by hearing Thursday from Lawrence Miller, the Shumlin administration’s chief of health care reform.

Committee Chairman Bill Lippert, D-Hinesburg, said Miller will address the panel at 4:30 p.m. Thursday.

Starting Feb. 4, the committee will have hearings every Wednesday at 11 a.m. with members of the Shumlin administrationโ€™s health care reform team.

The news comes after revelations last week that the embattled health insurance exchange had a backlog of thousands of needed changes to customer accounts and more than 1,000 customers who were unable to renew their plans due to technical problems.

โ€œWe are going to continue to address the issues that need continuing attention, including the question of what the sustainability questions are for Vermont Health Connect,โ€ Lippert said.

House Speaker Shap Smith said the hearings will lead to a discussion between him and Lippert about whether to switch to the federal health care exchange.

Lippert said a constituent called him Wednesday morning on behalf of a family member who was having trouble navigating the billing and financial issues with the Vermont exchange.

Bill Lippert
Rep. Bill Lippert, D-Hinesburg, is chairman of the House Health Care Committee. File Photo by Erin Mansfield/VTDigger
โ€œItโ€™s emblematic of the fact that everything isnโ€™t going the way it needs to go right now, and we need to keep pushing hard,โ€ Lippert said. โ€œMy goal is to having a functioning access to the health care that Vermonters are paying for and they deserve to get.โ€

As recently as Friday, Vermont Health Connect had about 4,000 so-called life changes backlogged in its system and up to 1,400 customers who couldnโ€™t renew their plans. The backlog returned because the state had to turn off an automatic function for processing those life changes, called changes of circumstance, Miller said.

The administration said it has fixed the underlying technology that prevented the state from using the change of circumstance feature. Miller said in an interview Jan. 21 that clearing the backlogs will take about a month.

However, last week lawmakers said they felt blindsided because many heard about the backlog for the first time in the news media. Blue Cross Blue Shield of Vermont and Vermont Legal Aid are both calling for an independent review of the exchangeโ€™s technical foundation.

โ€œWe knew that the change of circumstances was going to go offline for a while,โ€ said Smith, D-Morristown. โ€œWhat I want to make sure of is thereโ€™s no thing thatโ€™s happening that was unanticipated.โ€

โ€œIn other words, are there bigger challenges than the change of circumstances going offline?โ€ Smith said. โ€œAnd if there are, then I think we need to know that. And if there are bigger challenges, then I think it calls into question whether or not we should use the exchange.โ€

โ€œThe administration says, โ€˜Weโ€™ve got a story to tell that was pretty clear about the change of circumstances going offline,โ€™ and I think itโ€™s incumbent upon us to make sure thatโ€™s accurate,โ€ he said.

At the end of the hearings, Smith said, he will talk with Lippert to find out whether the state should abandon the Vermont exchange. โ€œThe different options have their own challenges, and weโ€™ve always known that, and thatโ€™s one of the reasons weโ€™ve been willing to stick with the state exchange,โ€ Smith said.

Scott Coriell, the governorโ€™s spokesman, cited a November report the administration gave to the Joint Fiscal Office that said finishing the Vermont Health Connect project is the stateโ€™s cheapest and most efficient option.

The administration estimates it would cost $10 million in state money and $14 million in federal money to transition to the federal exchange, plus $5 million in state money to operate the new system. Federal law would require the state to keep running Vermont Health Connect during a roughly 18-month transition period.

In a tight budget year such as the upcoming fiscal year 2017, the Legislature generally has three options for funding new initiatives: Cut spending in another part of state government, use one-time money, or raise taxes.

โ€œAnyone recommending a move to the federal exchange must include with that recommendation a revenue packageโ€ to pay for transitioning and operating under the federal exchange, Coriell said.

Vermont Health Connect now serves about 33,000 customers with commercial insurance, and the state is moving about 143,000 Medicaid customers from an old system over to the exchange.

Coriell said the exchange โ€œsuccessfully processed 21,0000 renewals, putting us four months ahead of where we were last year. He said it โ€œcontinues to smoothly sign up new peopleโ€ for Medicaid and commercial insurance.

Twitter: @erin_vt. Erin Mansfield covers health care and business for VTDigger. From 2013 to 2015, she wrote for the Rutland Herald and Times Argus. Erin holds a B.A. in Economics and Spanish from the...

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