Lessons learned from Vermont Health Connect lead to oversight changes for next major IT project 

In light of its troubles with IT contracts for Vermont Health Connect, the state is changing its oversight structure for the next massive project, an overhaul of Human Services information technology.

Old mistakes, new problems haunt Vermont Health Connect

In order to relieve stress on the incomplete website, previously insured users are being asked to avoid it and, unless they have a problem, the call center, too. Snail mail is the recommended option. Additional costs to make the exchange functional could deepen the state’s budget gap. The project has a “current shortfall” of $11 million in requested federal grants and could need as much as $8.5 million beyond that, according to the internal memos.

State signs $14.3 million expansion of Optum’s exchange contract

The total amount Optum can earn is $29.4 million on a contract that currently runs through the end of January 2015.

Optum report says poor leadership kept state from holding CGI accountable

Optum’s report finds insufficient state supervision of CGI’s work on Vermont Health Connect, recommends hiring a project manager with experience in handling $50 million to $100 million IT projects.

State signs $9.5 million contract expanding role of Optum in health care exchange

The contract revision includes a Sept. 30 deadline for bringing backlogs to “normal levels” for customers who need to make changes to their coverage or fix errors with billing or personal information.

State was unaware of Optum’s prior legal troubles before company was hired, Miller says

Company chosen to bail out Vermont Health Connect was rebranded two years after settling a fraud case in New York in 2009. Vermont officials say Ingenix problems are old news.

Optum makes progress, but smooth open enrollment still in question

The company hired to fix the state’s health care exchange identifies problems that have plagued the system since its inception.

Randy Brock: Out of the frying pan

CGI’s designated successor, OptumInsight, hired under yet another no-bid contract, is a company whose dubious origins raise great concerns.

GOP leaders call for ‘scrubbing’ of exchange rollout

Scott, Benning and Turner say CGI contact should have been terminated months ago, and suggest some state officials may need to be fired.

State, CGI agree to part ways in September

Canadian company hired to build the state’s health exchange will depart with about $67 million and an unfinished website. Optum to complete work on Vermont Health Connect.

State to spend at least $1 million in outside legal fees on Vermont Health Connect contracts

The state has paid Boston law firm Mintz, Levin, Cohn, Ferris, Glovsky and Popeo $855,800 to provide legal advice on its contract with the CGI and has the firm under contract for at least $300,000 more.

State hires contractor to clear Vermont Health Connect backlog

Optum, a subsidiary of United Health Care, will help CGI with project management, though CGI will retain its full $84 million contract.

State pushes back deadline in CGI contract

A May 21 deadline for a component that will allow users or customer service representatives to make changes to a person’s coverage has been extended to June 8.

New CGI contract sets completion dates for website functions

Contractor for Vermont Health Connect must provide change function by May 21, small employer access by July 2 or risk more penalties.