Old mistakes, new problems haunt Vermont Health Connect

Shumlin and Miller

In order to relieve stress on the incomplete website, previously insured users are being asked to avoid it and, unless they have a problem, the call center, too. Snail mail is the recommended option. Additional costs to make the exchange functional could deepen the state’s budget gap. The project has a “current shortfall” of $11 million in requested federal grants and could need as much as $8.5 million beyond that, according to the internal memos.