Jill Bowen, a human services commissioner with the city of Philadelphia, will take over Vermont’s Department of Disabilities, Aging and Independent Living, Gov. Phil Scott announced Thursday.

Bowen has served as the commissioner of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services for three years, according to the press release. Prior to that post, she was a senior advisor for mental health initiatives in the office of former New York City mayor Bill de Blasio and worked for hospitals in New York City.

Thursday’s announcement also noted Bowen’s training in Lean principles, a framework aimed at improving the efficiency of businesses and organizations. 

“I am eager to continue the mission to make Vermont the best place in which to grow old or to live with a disability – with dignity, respect and independence – with full inclusion into the life of the community and wellness for all as our goal,” Bowen said in the press release. 

Monica White, who served as the department’s commissioner for roughly three years, stepped down in January. Megan Tierney-Ward, the deputy commissioner, has held the role in an interim capacity since then.

Bowen’s appointment comes as Vermont struggles to care for elderly residents and people with disabilities. The state is facing a chronic shortage of nurses and care staff, as well as unsustainably low Medicaid reimbursement rates for care. 

That has led to empty beds, closures of long-term care facilities and home health agencies in financial distress. It’s also contributed to rising costs and long wait times for care.

Last year, Vermont’s state auditor identified shortcomings in the department’s oversight of residential care and assisted living facilities, saying in a report that the state did not inspect facilities or address problems often or quickly enough. 

A spokesperson for Scott did not answer emailed questions from VTDigger Friday afternoon about Bowen’s salary or start date.

“Dr. Bowen is a proven administrator and problem solver who will bring valuable experience to the Department,” Scott said in the release. “(Agency of Human Services Secretary Jenney) Samuelson and I look forward to welcoming her to the role.”