Despite huge state and federal investments in the exchange website and a call center to handle interactions with the public, the system still has significant problems.
BerryDunn’s report on problems with Vermont Health Connect cites external pressures but also offers ways the state could avoid pitfalls in the future.
Exchange defects could cost Shumlin politically, state fiscally
GAO agrees to investigate use of federal money spent on health care exchanges. It’s uncertain whether Vermont Health Connect will be among the targets.
Governor selects BerryDunn, a consulting firm previously hired to review state’s health insurance website project, to conduct a study of what went wrong.
Outside consultant says payback will be slow, but state officials say the benefits of a unified IT system are invaluable.