Vermont has entered a new era in mental health and substance use support with the statewide launch of a groundbreaking Enhanced Mobile Crisis program (www.GetHelpVT.org). Marking a shift to an expanded model of crisis intervention, Vermont’s Enhanced Mobile Crisis program bridges gaps in mental health services, providing a seamless link between those in need and immediate assistance.
Timely In-Person Support, 24/7/365
Launched on January 1, 2024, Vermont’s Enhanced Mobile Crisis services provide timely and effective in-person assistance to people facing an emotional, mental health, or substance use crisis. The heart of the program lies in a 2-person, in-person response available around the clock. This limits the need for individuals in mental health emergencies to visit local emergency departments, which might not be the best space for them to receive support. This model provides another access point for people to receive services when and where it best meets their needs.
Anne Bilodeau, COO of Health Care & Rehabilitation Services (HCRS), the agency leading this effort, expressed enthusiasm, stating, “This enhanced Mobile Crisis service allows us to expand the ways we support people in the community, providing help when and where it’s needed.”
People who call Enhanced Mobile Crisis can expect support from trained and caring people from within their local community. In certain situations, one of the responders may remain on the phone or connect with the person virtually.
Unveiling www.GetHelpVT.org
Vermonters in crisis can get help promptly by calling 9-8-8, Vermont’s Crisis Lifeline, or by accessing the easy to navigate website at www.GetHelpVT.org. The website also serves as a central hub for a wealth of resources and guidance – covering crisis intervention, available services, and supports for individuals and their families.
George Karabakakis, Ph.D., HCRS CEO, highlighted the program’s potential to reduce contact with law enforcement and alleviate emergency department overcrowding, emphasizing the broader positive impact on the community.
Statewide Collaboration for a Collective Impact
This initiative, funded by the Vermont Department of Mental Health, is led by HCRS, the community mental health agency serving southeastern Vermont. HCRS is subcontracting with Vermont’s nine other community mental health agencies to provide Enhanced Mobile Crisis services in their respective regions. Karabakakis said, “We are pleased to be working with our counterparts across the State to provide this innovative approach. The collaboration between agencies has been exemplary. We are proud to be working together in offering this enhanced support.”
By combining online resources, community outreach, and a comprehensive PR campaign, the collaboration aims to create a next level, supportive environment for individuals facing mental health challenges.
Looking Ahead: A Lasting Impact on Vermont’s Mental Health Landscape
An exciting aspect of Vermont’s Enhanced Mobile Crisis is the intended use of peer support staff as one of the two people responding to calls. These trained responders have lived experience with mental health and substance use issues, providing another dimension of care for people experiencing similar issues.
The Enhanced Mobile Crisis program is poised to make a lasting impact on the state’s mental health landscape. Vermonters are encouraged to explore www.GetHelpVT.org, share these resources within their communities, and actively participate in efforts to prioritize mental health and well-being.
For more information and updates on the Vermont’s Enhanced Mobile Crisis program, visit www.GetHelpVT.org.
About HCRS
Founded in 1967, HCRS is a non-profit, community mental health agency serving Vermonters in Windham and Windsor counties. HCRS serves over 4,000 individuals every year through its mental health, substance use, and developmental disabilities programs. The Agency provides a wide range of social services that support optimal mental health and functioning. Visit www.hcrs.org for more information. Join us on Facebook — Follow us on Twitter, Instagram – Connect with us on LinkedIn
This article is part of a collaboration produced by members of Vermont Care Partners. Vermont Care Partners is a statewide network of sixteen non-profit, community-based agencies providing mental health, substance use and intellectual and developmental disability support.
