One of Vermont’s largest Internet and cable providers announced Tuesday it has dozens of customer service jobs available across the state.
Comcast said in a news release the company is seeking to fill 30 new jobs, largely in its call center in South Burlington. The call center jobs are in addition to 20 jobs that the company added in the past year and thousands of new customer service jobs across the country.
The company, which merged with NBCUniversal in 2013 to become Comcast NBCUniversal, announced in 2015 it would create 5,500 jobs in 2015 as part of a multi-part initiative to improve customer service at a company customer service complaints abound.
“Comcast’s customer experience plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company,” the company wrote in the news release.
The company wrote that it also plans to give more training to its existing employees, simplify the customer billing process, increase its consistency and transparency, renovate stores, and develop new technology.
Nicole Boudreau, a spokesperson for Comcast’s New England region, described the initiative as “a journey trying to enhance and improve the customer service throughout the company.” Hiring more people would “help our customers out,” she said.
Boudreau said interested people could apply for the jobs online at jobs.comcast.com. Currently, the website lists 7 open positions for communication technicians, sales associates, account executives, and customer service representatives.
Boudreau said the company frequently recruits multiple people in the same positions, such as customer service call-takers. She also expects there to be job openings for supervisors in the South Burlington call center.
In a statement, Gov. Peter Shumlin applauded the “talented” workforce in Vermont “that can serve as a major asset for companies looking to fuel business growth.”
“We have had great job growth from across the private sector, and Comcast is another example of a dynamic, growing company choosing to invest and add jobs in Vermont,” Shumlin said.
