Recent program cuts at the Brattleboro Retreat highlight increased violence toward staff members

Brattleboro Retreat. Photo by Randy Holhut/The Commons

Brattleboro Retreat. Photo by Randy Holhut/The Commons

Editor’s note: This story first appeared in The Commons, a weekly nonprofit news organization that covers Windham County.

Program cuts announced on Nov. 14 during union contract negotiations have some Brattleboro Retreat workers concerned that an already rising number of patients’ assaults against staff at the psychiatric hospital could escalate.

The Retreat announced last week that 31 staff members would lose their jobs as the hospital cuts two programs: Therapeutic Activities Services and inpatient chemical dependency counselors.

The number of teachers in the Meadows Educational Center, the Retreat’s private school, will also be reduced. A handful of administrative employees were also laid off, and more staffing cuts could lie ahead.

The cuts come at a time when the Retreat workers are dealing with an increasingly challenging clientele and an environment in which staff are reporting more injuries as a result of encounters with patients.

Though the number of staff injuries declined by more than half between 2007 and 2011, there has been a 37 percent increase in the number of complaints filed with the Brattleboro Police Department in the first five months of this year.

According to Peter Albert, a licensed clinical social worker and a Retreat senior vice president and spokesperson, in recent years patients have come to the facility with more complex needs, placing more pressure on the hospital and prompting the Retreat to shift its programing.

Patients once routinely arrived at the Retreat with one diagnosis, such as depression. Many patients arrive now with multiple diagnoses. A typical patient might be diagnosed with depression, a substance addiction, and medical issues.

“It’s important to recognize the people we’re treating have significant mental illness,” said Albert.

Union President Bonnie Chase said it is reasonable to expect that the reduction in staff will lead to more injuries.

Christine Gray, a Retreat nurse, said a number of patients will likely be more heavily medicated, absent a therapeutic services program and addiction counselors. Patients learn coping skills in these programs, she said. Without such skills, medication becomes a patient’s next avenue of symptom management.

Gray said the children’s programs will feel the loss most keenly because the therapeutic activities are “intricate” to their care.

Assault on duty

Laura Lodge, a mental health worker, alleges that a patient violently assaulted her and a colleague on Sept. 11.

According to Lodge, a male patient knocked her to the ground and beat her in the back of the head multiple times. Pinned to the floor, she says she could not reach the alarm.

Another female colleague heard her screaming. The male patient “turned on” the second woman, she said, and then returned to attacking Lodge.

Lodge said she was treated by medical staff at the Retreat and then sent to Brattleboro Memorial Hospital for tests.

Brattleboro Retreat. Photo by Randy Holhut/The Commons

Brattleboro Retreat. Photo by Randy Holhut/The Commons

By her account, the assault left her with severe black eyes, “eggs” on the side and back of her head, and eight stitches.

The other woman has some “brain damage,” said Lodge.

“He knew what he was doing,” said Lodge of the male patient.

Lodge contacted the police to file charges. The officer filed a full report and photographed Lodge’s injuries, she said.

According to Lodge, however, the officer told her, “Nothing will be done.”

She said that she was told the Windham County state’s attorney will not prosecute because the assaults are “an acceptable part of my job.”

Windham County State’s Attorney David Gartenstein said that in Vermont police have the authority to prepare charging documents and refer them to the state’s attorney. Gartenstein said he would not discourage people from making a report to the police. The state’s attorney’s office reviews reports from such incidents at the Retreat and makes independent decisions about each report, he said.

The process to determine whether to prosecute patients in a psychiatric facility “involves complicated issues related to a defendant’s capacity to participate in [court] proceedings,” said Gartenstein. A person’s “competency” and “sanity” affect the ability to prosecute, said Gartenstein.

According to Lodge, the male patient hurt two other staff.

Lodge alleged that “[management] is just trying to cover it up,” she said, also charging that her supervisor, a clinical manager is “now on the outs with the administration” after advocating for her.

Will Shafer, a nurse, said the Retreat “is not set up for” the complexity of its current patient population, and he said that the hospital is putting its staff “in harm’s way.”

Shafer said the hospital needs better alarm systems, for starters. He added that the hospital is also starting to mix the more acute, and potentially violent, patients with other less-dangerous patients from other units.

This strategy puts not only staff but also other patients in harm’s way, Shafer and Lodge said.

The two staffers said they worry for the young mental health workers who are left alone to watch “assaultive men” during their shift.

Shafer said that the male patient who attacked Lodge was moved to his unit. He would not have known the patient was dangerous if Lodge had not called to tell him.

Lodge also said that “there’s not enough staff” on her unit. Routinely, staff members from a previous shift must work a following shift to make up the numbers, she said.

The “forensic” patients — a population that comes to the hospital under the directive of the judicial system — stay at the Retreat longer, sometimes months longer, than patients in the hospital’s other programs do, she said.

Not having the therapeutic activities “damages their care,” Lodge said.

The Retreat’s stance on safety means patients aren’t safe from one another, she added. “[The Retreat] is acting reactively to the assaults not proactively to the assaults,” said Shafer.

When asked if the Retreat had to adjust its training for staff to address the issue, Lodge responded, “You can’t train for being assaulted.”

Careful not to re-stigmatize

Albert, the Retreat senior vice president, is concerned that attention drawn to staff dangers could reflect unfairly and inaccurately on the majority of the hospital’s patients. It’s important, he said, to guard against re-stigmatizing patients who are managing mental illness. Most are not violent, he said.

“I’m not dismissing [the staff’s] concerns,” said Albert. “We all need to appreciate that’s what our work now is.”

Peter Albert, senior vice president of the Brattleboro Retreat. Photo by Randy Holhut/The Commons

Peter Albert, senior vice president of the Brattleboro Retreat. Photo by Randy Holhut/The Commons

Staff have a “tough job,” Albert said, and hospital workers should feel free to voice concerns. If employees don’t feel comfortable doing so, “then that’s a piece we need to work on with people,” Albert said.

According to Albert, staff have access to an employee assistance program, which connects staff with psychiatrists and other resources.

In job interviews, the Retreat talks with new hires about the ways mental illness can “manifest” in a person’s behavior, he said. The Retreat has required more trainings and debriefings of staff after incidents, he said. The hospital has formed a Consumer Advisory Group comprised of past patients and professionals to help work with staff and patients on ways to move forward.

Staff can request to make a formal report to law enforcement, he said, but the Retreat tries to educate staff about the challenges of prosecuting a patient with mental illness.

The Retreat has increased staffing on units, he said, but that is not the only solution.

The hospital has contracted with an architect who specializes in designing mental health facilities, as part of a $8 million investment in the renovation of patient units and repairs to the Retreat’s historic buildings.

The hospital wanted to use the units as “therapeutic tools,” Albert said. The new designs decrease the number of beds and increase the number of quiet spaces that patients could use.

Police activity

According to Brattleboro Police Chief Eugene Wrinn, the department’s responses to calls originating at the Retreat have decreased. These calls included everything from pulled fire alarms to injuries.

Starting in 2007, the police responded to 142 calls, said Wrinn. Those numbers decreased each year to 56 in 2011.

But between January and June of this year, the department responded to 38 calls.

Thirty-eight calls in five months, reflects a rate of increase of roughly 37 percent over the previous year.

Wrinn said his department has met with the Retreat to discuss how the police can best cooperate with staff to ensure everyone’s safety.

The police want to protect the community, said Wrinn. But the department wants to steer clear of interfering negatively with a person’s therapeutic care, he said.

Wrinn said the the hospital has developed a solid process for when to involve police. He added that the long run of decreasing numbers of calls to the Brattleboro Police Department reflects the Retreat’s proactive measures.

The Commons has obtained data from the state’s Department of Labor and Industry, Division of Workers Compensation listing injuries to Retreat employees spanning September 2011 to November 2012.

According to a brochure from the Vermont Department of Labor, “An employer must promptly report all work injuries that result in either an absence from work or require medical attention.”

Off the 55 staff injuries listed, 14 involved “hitting,” being “struck,” “punched,” or “attacked.” Eight citations had the code description “head — multiple injury.”

Comments

  1. Fran Levine :

    Hmmm…Wonder if this is related to the closure of VSH which had the highest staff injury rate in the State?

  2. Curtis Sinclair :

    I wonder if staff at the hospital have received PRO-ACT training. ( Professional Assault Crisis and Restraint Certification Training). Training of this kind is advisable for people who work at psychiatric hospitals. At VSH many minor incidents blew up into fights because staff did not know how to de-escalate situations. That may be what is going on the the Retreat.

    Assaults of patients on staff are rarely prosecuted because the patients are considered incompetent to stand trial on charges. If they were considered competent they would not be in a psychiatric hospital.

    In my time at VSH I also witnessed some patient assaults that were provoked by staff. I recall hearing one staff woman talking to another staff about how she purposely provoked a patient to assault her so that she would have an excuse to restrain the patient.

  3. Dave Bellini :

    “Staff can request to make a formal report to law enforcement, he said,…”

    No one in America, needs “REQUEST” permission from their employer, to report being assaulted to police.

    • Curtis Sinclair :

      The idea behind many patient hospitalizations is that the mentally ill patient is not responsible for his or her actions due to the mental illness. Under the current laws that makes prosecution impossible. It is also not a therapeutic way to treat someone who is ill. Staff have to make a request to report incidents to law enforcement because it interferes with the patient’s treatment. The hospital staff are supposed to be aware of that. The complete sentence you quoted:”Staff can request to make a formal report to law enforcement, he said but the Retreat tries to educate staff about the challenges of prosecuting a patient with mental illness.”

  4. NICOLE LEBLANC :

    Another reason why we need to Invest in Public Services and raise taxes on the wealthy by 400 million. This will create and save Jobs.

  5. Chris Barns :

    The Vermont Department of Labor website has a poster that provides useful information about the Healthcare Whistleblower’s Protection Act. This information might be useful to Retreat employees who find themselves in unsafe situations due to lack of staff or security:
    http://labor.vermont.gov/Portals/0/Wage%20Hour/hospitalwhistleblowerposter.pdf
    It is illegal for your employer to fire you, threaten you, retaliate against you or treat you differently because:
    1. You reported a violation of the law by your employer to any person, entity, or public body;
    2. You reported a medical error or improper quality of patient care by your employer to any
    person, entity, or public body;
    3. You reported something that risks someone’s health or safety;
    4. You have objected or refused to participate in any activity, policy, or practice of your employer
    that you reasonably believe is a violation of a law or constitutes improper quality of care, or
    that will endanger your life; or
    5. You have been involved in an investigation or hearing held by the government.
    or refuse to commit illegal acts.

    A copy of the complete statute may be obtained on the website of the Vermont Legislature at http://www.leg.state.vt.us/statutes/statutes2.htm

  6. Curtis Sinclair :

    I am also concerned about patient on patient violence and whether that is being dealt with properly. If patient violence against staff is on the rise, what about patient attacks against other patients? That was a major problem at VSH. Is that being documented and tracked at the Retreat?

  7. Amanda Preston :

    Dear Curtis,

    Thank you for your concern. Yes, patient to patient violence IS on the rise at The Brattleboro Retreat. This is thanks to the fact that criminals convicted of a crime that demonstrate mental health problems while in prison ARE SENT TO THE BRATTLEBORO RETREAT. Often, these are men with violent criminal histories. Because the admissions process at The Brattleboro Retreat looks only at the unit a bed is available on and where they can shove a patient to bill their insurance for as long as justifiably possible, often these men with violent, criminal histories are thrown together with WOMEN WHO COME TO THE RETREAT SEEKING HELP FOR DEPRESSION AND SUICIDALITY. THEY OFTEN HAVE A HISTORY OF VICTIMIZATION. THESE TWO GROUPS OF PEOPLE ARE THROWN IN TOGETHER ALONG WITH THE VSH POPULATION AND COURT ORDERED FORENSIC EVALUATION PATIENTS WHO ARE INVOLUNTARILY COMMITTED. ALL HAVE ROOMS NEXT TO EACH OTHER. THEY ARE ASSIGNED ROOMS ARBITRARILY. STAFF RECEIVE NO TRAINING ON HOW TO ESCALATE/DEESCALATE SITUATIONS THAT ARISE WITH THESE PATIENTS. VERBAL ASSAULTS AND OTHER THREATENING, INTIMIDATING, DOMINEERING BEHAVIOR INCLUDING OCCASIONAL PHYSICAL ASSAULTS OCCUR ALL DAY LONG. STAFF DO NOTHING TO INTERVENE. STAFF OPT TO STAY OUT SUCH INCIDENTS BECAUSE THEY: 1. LACK APPROPRIATE TRAINING 2. ARE JUST AS AFRAID OF THESE MALE OFFENDERS AS THE OTHER PATIENTS ARE. THEY CLEARLY FEAR FOR THEIR OWN SAFETY. IT IS LIKELY MADE WORSE BY THE FACT THAT THE ADMINISTRATION DOES NOT APPEAR TO HAVE THEIR BACK WHEN BAD THINGS DO HAPPEN.

    I hope this answers your question. I’m sorry I don’t have better news for you with respect to this. All I can say is, if you are considering applying for a position opening with The Brattleboro Retreat, please look elsewhere. Likewise, if you or a friend or loved one are in need of psychiatric support, please consider some of the fine institutions in the central or north western parts of the state. I hear Holyoke MA is good as well. Run, don’t walk, from Brattleboro. If you value your health, safety and your life itself, that is what I would recommend. Sorry.

    • Curtis Sinclair :

      I thought that might be happening. I saw it at VSH frequently. That should be the story being reported. Staff can always get jobs somewhere else if conditions are bad. Many of the patients have no choice about where they are. I remember what happened at VSH when a female patient got attacked by a male patient on the low security ward. They only sent him to the high security Brooks 1 ward for a few days then he was right back on the same ward with the woman he had attacked. They did not even giver her any warning before he got transferred back to her ward. She saw him when she went to get her breakfast.

      I hope Disability Rights can look into cases where patients are not kept safe. All patients should be given their phone number and mailing address and be given the ability to contact them. Phone access was severely restricted for patients at VSH when I was on the wards.

      People should also be writing to the legislators who are on the Mental Health Oversight Committee about these problems.

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