MVP Health Care sends out erroneous cut-off notice to customers in Vermont

MVP Health Care added to the confusion over the launch of the state’s new health insurance marketplace this week by sending some of its Vermont members an erroneous notice that as of Oct. 1 their coverage would be discontinued.

Members of the insurance provider’s VT First health plan, including those at VTDigger.org, received a letter over the weekend stating that MVP “will no longer offer the schedule of benefits you currently have as of October 1, 2013.” The letter went on to say that employers would be notified that they must choose a different plan.

When members called customer service about the notice of discontinuance, they were told, after some delay, that the notice was incorrect. MVP issued a statement Tuesday clarifying that the current plans must be replaced at the end of the contract, not on Oct. 1.

The new notice, which did not include an apology for the error, reads as follows:

“MVP Health Care® (MVP) recently sent out Notices of Discontinuance to employer groups and their subscribers regarding their VT First health plan. The notice incorrectly stated that their insurance would be terminated effective October 1, 2013. The notice should have stated that their plan would be terminated upon their renewal date.”

The notice referred members to the Customer Care Center at 800-687-6277.

Vermont Health Connect, the state’s new portal for health insurance for all individuals or those who work for companies that employ fewer than 50 workers, opened for comparison shopping Tuesday. Many of the website’s users complained Tuesday that the site was unavailable or very slow.

Tom Brown

Comments

  1. This is a stunt, by the insurance companies, in retaliation for them having to play by decent rules now. I doubt very much it was sent “in error”

  2. Walter Carpenter :

    “I doubt very much it was sent “in error”

    Me too.

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